FAQ (Frequently Asked Questions)

I. Order & Production

Q: How long is the production lead time for my order?

A: At SÍSÍ ROUGE HOME, we prioritize craftsmanship over speed. Standard items typically have a production window of 15–30 days. For bespoke or customized furniture, the timeline ranges from 30–60 days. The final schedule depends on the complexity and quantity of your order. Please contact our team for a precise project timeline.

Q: Where are your products manufactured?

A: Our pieces are born in the heart of world-class manufacturing hubs. We collaborate with elite factories in Dongguan and Foshan (Guangdong)—famed as the world’s furniture capitals—as well as specialized artisanal bases in Zhejiang. To ensure "Gallery Quality," we source premium materials globally, including top-tier imported leathers and sustainably harvested woods.

II. Customization & Atelier Visits

Q: Can you recreate specific designs or vintage styles?

A: With our robust manufacturing network, we offer unparalleled bespoke services. We have the expertise to customize almost any design available on the market, including the intricate recreation of mid-century vintage styles. If you have a specific vision or a rare silhouette in mind, our engineering team can bring it to life with "Gallery Quality" precision.

Q: Am I allowed to visit your showrooms or manufacturing facilities?

A: We take immense pride in our craftsmanship and welcome our international clients to experience our detailing firsthand. You are invited to visit our showrooms in China to inspect our workmanship. Due to high demand and the private nature of our facilities, all visits are by appointment only. Please contact our concierge team in advance to apply for a visitation slot.

III. Payment & Process

Q: What is the standard payment structure?

A: We follow a professional 50/50 milestone payment structure:

1. 50% Deposit: Required to initiate the production process and secure your artisanal slot.
2. 50% Balance: Payable prior to dispatch, once production is complete and quality is verified.

Q: Can I customize my furniture to specific dimensions?

A: Absolutely. As an "Aesthetic Provider," customization is at our core. Whether it is material adjustments or specific dimensional changes, we will coordinate closely with you to ensure the final piece aligns perfectly with your space.

IV. Shipping & Packaging

Q: How long does international shipping take?

A: Shipping duration typically ranges from 15 to 60 days depending on your destination. Shipments to Asia usually enjoy faster transit times, while destinations in Europe and the Middle East require a longer window due to the distance.

Q: How will my order be packaged for international transit?

A: We tailor our packaging to the nature and value of each piece:

• For Large & Premium Furniture: Every item is secured in custom-built reinforced wooden crates to provide superior protection during sea freight.
• For Decorative Accents & Smaller Items: We utilize high-density professional-grade cartons with internal shock-absorbing materials.

V. Quality Assurance & After-Sales

Q: What happens if my product arrives damaged?

A: All shipments are covered by transit insurance. While SÍSÍ ROUGE HOME is not liable for damages caused by the logistics carrier (as our quality guarantee is fulfilled at the point of dispatch), we will actively assist you in the claims process with the insurance and logistics provider.

Q: What is your policy on quality issues and returns?

A: Due to the exclusive and bespoke nature of our products, all sales are final, and we do not accept returns or exchanges. However, we stand behind our production standards:

1. Factory Defects: We provide solutions exclusively for quality issues caused by factory production. Valid evidence (high-resolution photos/videos) is required for assessment.
2. Mandatory Proof of Arrival: For your protection, we strictly recommend recording a video or taking clear photos the moment you receive and unbox your order. This "Proof of Arrival" is essential for distinguishing between production defects and transit-related issues.
3. Resolution: For confirmed production defects, we may offer a partial refund or a repair credit, allowing you to engage a local professional for touch-ups, which we will partially reimburse.

Shipping & Customs

Q: What does "DDU (Delivered Duty Unpaid)" mean for my order?

A: At SÍSÍ ROUGE HOME, we strive to make international shipping as seamless as possible. Under DDU terms, our professional logistics partners manage the entire journey of your piece—including all export and import customs clearance procedures—so you don't have to handle the paperwork.

Q: Will I need to pay any additional fees upon arrival?

A: Yes. Since our products are shipped globally from Guangdong, China, your local government may assess import duties, VAT, or brokerage fees based on your country's specific trade regulations. These charges are not included in our checkout price and are to be settled by the recipient directly with the local customs office or the delivery courier.

Q: Why does SÍSÍ ROUGE choose this shipping method?

A: This approach ensures the highest level of transparency and allows us to offer our artisanal pieces at a fair global price without overcharging for estimated taxes. By letting our partners handle the clearance while you settle the exact local fees, we ensure your sculptural furniture reaches you via the most efficient and compliant route available.